Sixth consecutive win culminates in highest all-time score in Client category and continued elite Diamond Award status
DEERFIELD, IL (February 2, 2021) – Advanced Clinical, a clinical development services organization providing CRO, FSP, and Strategic Resourcing, has been recognized by ClearlyRated, earning the Best of Staffing® Client and Talent Awards for the sixth consecutive year and Diamond Award status for the second consecutive year.
Best of Staffing winners are industry leaders who have demonstrated exceptional service quality based exclusively on ratings from their clients and the consultants who have been placed on client engagements. Diamond Award winners have won the Best of Staffing Award for at least 5 years in a row, consistently earning industry-leading satisfaction scores from their candidates.
The program utilizes Net Promoter Score (NPS)-based surveys. A Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement based on asking customers how likely they are to recommend a company’s product or service to others. This year, Advanced Clinical received a client NPS of 78.9% – the company’s highest score to date – and talent NPS of 66.5%, compared to the industry average of 28% and 18%, respectively.
“It is an honor to be recognized again this year with the Best of Staffing award,” said Steve Matas, Senior Vice President of Strategic Resourcing. “Given the challenges our clients and consultants faced in 2020 due to the pandemic and the disruption in clinical research, the distinction of this award proves our unwavering commitment to exceptional service.”
About Advanced Clinical
Advanced Clinical is a global clinical research services organization that provides CRO, FSP, and Strategic Resourcing services for biopharmaceutical and medical device organizations. Our mission is to deliver a better clinical experience. To learn more, visit www.advancedclinical.com.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client and talent ratings and testimonials.
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