Value Managment

Throughout a clinical trial, we deliver thoroughly tracked metrics through our Performance Management approach, to make sure our clients receive optimal value and results. Our sophisticated model allows us to use the team integration, project planning and risk management components of our Project Management approach to improve overall operating income for clients, impacting BOTH the cost and revenue sides of the equation.

The example of key metrics we impact include:

• Clinical Trial Metrics:
• Cycle Time - We use our Industry Leading R&D Performance (ILRDP) to avoid risks; apply leading practices and ensure our teams have a checklist of key deliverables they are working towards. We also apply techniques such as design reuse, root cause analysis and Lean-Sigma proponents to optimize the clinical trial 
• Error avoidance – We employ our risk management framework to proactively avoid risks to prevent costly errors
• Defect removal – We use techniques such as Total Quality Management (TQM)

• Productivity: Our project and resource management approach ensures higher overall productivity
• Worker Productivity – We tightly manage team members’ time through detailed scheduling, ensuring every hour is productive, thereby creating less overtime and disengagement
• Improved retention – We have historically maintained a high consultant retention rate within our projects (98 percent)

• Strategic Sourcing (CRO) Project Metrics:
• Lower training and onboarding costs – We use a streamlined and digitized approach, conducive to a virtual team, to result in cost reduction in the onboarding and ramping process
• Faster rampup – Our approach and integration model allow us to reduce the time to ramp up by one to three weeks

• Contract Staffing Metrics:
• Time to fill – Our supply-demand planning management and clinical staffing services allow us to fill any new position within 24 hrs to one week. We incorporate collaborative planning and forecasting to keep consultants “warm” and put them on the ground when needed
• Order fill rate – Our industry leading supply-demand management approach gives clients the right talent at the right time

The potential outcome for our clients includes a significant P&L impact  - sample levers are listed below:

Reduced Total Cost of Ownership (aka, Cost Savings):

• Reduced time for rampup and training
• Productivity increase, given fully utilized resources

Cost Avoidance:

• Reduced and efficient turnover of hired resources
• Limited errors and associated rework

Revenue:

• Getting to market faster